What assistance can I get?

Applying for the Patient Assisted Travel Scheme is a simple six-step process that begins with having your doctor fill in the application form, and then lodging it via phone, fax, mail or in person at one of the participating regional health services.

Before you begin

Before you travel to your medical specialist appointment:

  • Applications for Patient Assisted Travel Scheme (PATS) must be submitted prior to travel
  • Applications submitted after travel will only be considered in exceptional circumstances
  • If you need to travel urgently and don't have time to submit your application, call your local PATS office for advice.
  • Application forms are available from referring medical practitioners, your local PATS office or on the PATS Resources and accommodation page, and can be lodged via fax, mail, email or in person.

Six easy steps

Applying for the Patient Assisted Travel Scheme (PATS) is easy:

  • Ask your General Practitioner (GP) to complete and sign a PATS Application Form (your GP will have the form).
  • Fill out your information on the PATS Application form and post, fax, email or take the form to your nearest PATS office  for approval.
  • The PATS Clerk will assess your application against the PATS Policy to determine eligibility prior to departure.
  • If approved, you will receive a PATS Specialist Certification Form to take to the specialist. If declined PATS you will be informed of the decision and the outcome and advised of the appeal process.
  • The specialist or a clinic employee is to sign the form to confirm attendance and advise of any further appointments.
  • Post, fax, email or take the PATS Specialist Certification Form to your nearest PATS office as soon as possible and ensure all necessary receipts are attached.  Payment of any assistance you are entitled to will then be posted within 6-8 weeks.
  • People residing in the South West have a slightly different application process and should phone the South West PATS office on 1800 823 131 for further information.

Lodging an application in person

Patient Assisted Travel Scheme (PATS) forms can be lodged in person at various regional health services. Please refer to the lists below for your region.

The following locations accept walk-in forms in the Kimberley region:

  • Broome
  • Derby
  • Fitzroy Crossing
  • Halls Creek
  • Kununurra
  • Wyndham.

The following locations accept walk-in forms in the Pilbara region:

  • Hedland Health Campus
  • Karratha
  • Roebourne
  • Onslow
  • Newman
  • Paraburdoo
  • Tom Price
  • Wickham.

The following locations accept walk-in forms in the Midwest region:

  • Exmouth
  • Carnarvon
  • Dongara
  • Geraldton
  • Kalbarri/Northampton
  • Meekatharra
  • Morawa/Perenjori
  • Three Springs.

The following locations accept walk-in forms in the Goldfields region: 

  • Esperance health services
  • Kalgoorlie health services.

Wheatbelt region: All hospitals accept walk-in forms

South West region: Ask your GP to register your PATS application. For more information contact South West PATS on 1800 823 131 .

The following locations accept walk-in forms in the Great Southern region:

  • Albany
  • Denmark
  • Gnowangerup
  • Katanning
  • Kojonup
  • Mount Barker.

After travel

The Patient Assisted Travel Scheme (PATS) Specialist Certification Form including all necessary receipts needs to be returned to the local PATS Office via post, fax, mail, email or in person.

Please note if you have received Assistance in Advance failure to return the PATS Specialist Certification Form or alternative approved verification in the case of prepaid travel and/or accommodation, may result in the patient being ineligible for future PATS assistance.

PATS Appeal Process

If a patient or guardian feels that their application has not been considered in light of all the relevant facts in the first instance they may appeal directly to the PATS Regional Coordinator where the PATS application was lodged for reconsideration. 

If following this, if applicants are still unhappy with the outcome, they can contact the Regional Director who is responsible for making the final decisions about PATS applications. Contact numbers will be made available upon request.

If an applicant has tried the above options and are not satisfied, they are advised to contact the Health Consumers Council on 1800 620 780.

Compliments, Complaints and Consumer advice

All complaints will be managed in accordance with the WA Complaint Management Policy.  PATS Applicants and their carers can complete and submit the WACHS Compliments and Complaints form. 

If an applicant would like advocacy and support with the complaint process they can contact the Health Consumers' Council on 1800 620 780.

Contact Us

If you require more information about Patient Assisted Travel Scheme please contact the PATS office in the WA region in which you are a permanent resident Contact us  for more details.