Information for health service providers

Telehealth clinical outpatient services

Person using a VC unit

Delivering clinical outpatient services via videoconferencing requires health service providers to think differently about the way they deliver patient-centred care to those who live outside the metropolitan area.

Health Service providers throughout metropolitan public hospitals and larger regional sites are utilising telehealth across a number of specialities and disciplines including:

  • plastics (burns, wound clinics etc)
  • urology
  • pain medicine
  • gastroenterology
  • speech pathology
  • neurology
  • respiratory medicine
  • child and adolescent, adult, and older adult mental health services including clinical consultations, case reviews and clinical supervision
  • paediatric outpatient services in a range of specialty areas including orthopaedics, rehabilitation, burns/plastics and developmental paediatrics
  • joint replacement assessment clinic outpatient service, for the periodic review of patients following joint replacement surgery
  • geriatric medicine service, for the delivery of geriatric assessments, case reviews and education
  • and many more.

Benefits for your patients include:

  • Reduces the stress and inconvenience of travel
  • Less time off work
  • Less time away from home
  • Ability for family member or carers to attend video consult
  • Significant financial savings.

 Benefits for you include:

  • Less stress and inconvenience for your regional patients
  • More consistent and coordinated regional patient follow-up
  • Technical support from the Statewide Telehealth Service Desk
  • Access to educational and training telehealth network
  • Ability to include relevant family within the consult
  • Reduced need for clinicians to travel to their patients
  • Improved information exchange between multidisciplinary teams.

Metropolitan hospital telehealth team contacts can be found on the Department of Health website.

To find out more, contact the Telehealth team at your metropolitan hospital site or search ‘Telehealth’ on your hospital’s Intranet.