CARE Call

Call and Respond Early (CARE) Call is a process that WACHS patients, their family or carers can initiate to raise their concerns with clinicians about the physiological health of themselves or a loved one in hospital.

WACHS has systems in place that ensures clinicians can quickly recognise and take appropriate steps to care for patients whose physical health deteriorates whilst they are in hospital.

WACHS also recognises that patients, their families or carers are often aware - before clinical staff - of subtle changes in their or their loved ones physical health, but may not feel comfortable, or know how to share their concerns with clinicians.

Call and Respond Early (CARE) Call is a process that WACHS patients, their family or carers can initiate to raise their concerns with clinicians about the physiological health of themselves or a loved one in hospital.

WACHS CARE Call is a similar process to CARE Calls in place in many Perth Metropolitan Hospitals.

What is CARE Call?

CARE is a 3 step process.

Step 1. Reminds the patient, their family or carer to talk to the nurse, midwife or doctor caring for them if they have any concerns about the health of themselves or their loved one.

Step 2. Encourages the patient, family member or carer to ask to speak to the shift coordinator /nurse/midwife in charge if they still have concerns and feel that these have not been addressed by their primary carer.

Step 3. Provides the ability for the patient, family member or carer to make a CARE Call and speak to another clinician if they still have concerns that they don't feel have been adequately addressed in Step 1 or Step 2.

What happens when a CARE Call is made

When a CARE Call is made, a senior staff member listens the concerns of the person who made the CARE Call, and makes a full assessment of the patients situation, liaising with the treating medical team and other health care providers as required.

More information

Information brochures describing the CARE Call 3 step process and the hospital's CARE Call telephone number can be found at WACHS hospitals.

Region Hospitals CARE Call Number
Goldfields

Esperance Hospital
Kalgoorlie Hospital
Laverton Hospital
Leonora Hospital
Norseman Hospital

(08) 9080 5781
Great Southern

Albany Hospital
Denmark Hospital
Gnowangerup Hospital
Katanning Hospital
Kojonup Hospital
Plantagenet Hospital (Mount Barker)
Ravensthorpe Hospital

+61 437 986 621
Kimberley

Broome Hospital
Derby Hospital
Fitzroy Crossing Hospital
Halls Creek Hospital
Kununurra Hospital
Wyndham Hospital

1800 669 229
Midwest

Carnarvon Hospital
Exmouth Multi-Purpose Health Service
Geraldton Hospital
Meekatharra Hospital
Morawa Multi-Purpose Health Service
Mullewa Multi-Purpose Health Service
North Midlands Multi-Purpose Health Service (Three Springs)
Northampton Multi-Purpose Health Service

1800 316 729
Pilbara

Hedland Health Campus
Karlarra House Aged Care
Newman Hospital
Karratha Health Campus
Onslow Hospital
Paraburdoo Hospital
Roebourne Hospital
Tom Price Hospital
Marble Bar Nursing Post
Nullagine Nursing Post

1800 431 143
South West

Augusta Hospital
Boyup Brook Hospital
Bridgetown Hospital
Bunbury Health Campus
Busselton Hospital
Collie Hospital
Donnybrook Hospital
Harvey Hospital
Margaret River Hospital
Nannup Hospital
Pemberton Hospital
Warren Hospital (Manjimup)

1800 744 059

Wheatbelt

Beverley Hospital
Boddington Hospital
Bruce Rock Memorial Hospital
Corrigin Hospital
Cunderdin Hospital
Dalwallinu Hospital
Dumbleyung Memorial Hospital
Goomalling Hospital
Kellerberrin Memorial Hospital
Kondinin Hospital
Kununoppin Hospital
Lake Grace Hospital
Merredin Hospital
Moora Hospital
Narembeen Memorial Hospital
Narrogin Hospital
Northam Hospital
Quairading Hospital
Southern Cross Hospital
Wagin Hospital
Wongan Hills Hospital
Wyalkatchem-Koorda and Districts Hospital
York Hospital

1800 994 063

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