Midwest Mental Health and Community Alcohol and Drug Service

Contacts

Do you need to talk to someone now? Do you know someone at risk?

In an emergency call 000 or visit your local emergency department. If it is not an emergency, during office hours, call the Midwest Mental Health & Community Alcohol & Drug Service on 1800 051 999. After hours, or for immediate access to support and advice, call a helpline.

Helplines

  • Rural Link (Afterhours Mental Health): 1800 552 002
  • Lifeline: 13 1114
  • Suicide Call Back Service: 1300 659 467
  • Kids Helpline: 1800 551 800
  • Kids Helpline (Parents): 1800 654 432
  • Poisons Information Centre: 13 11 26
  • Alcohol and Drug Support Line: 1800 198 024
  • Parent and Family Drug Support: 1800 653 203
  • 1800 Respect (Sexual Assault, domestic family violence): 1800 737 732

For a comprehensive list visit Helplines on the Mental Health Commission website.

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About us

The Midwest Mental Health and Community Alcohol and Drug Service provides multidisciplinary assessment, treatment and advice to consumers in the Midwest region with moderate to severe mental health and/or drug and alcohol issues.  It also provides support to carers, local health services and other agencies that work with people experiencing mental health and/or drug and alcohol issues. 

The Midwest Mental Health & Community Alcohol & Drug Service is currently undergoing a comprehensive reform process impacting all levels of service delivery. We are implementing a new Model of Service (PDF 1.38MB).

The Midwest Mental Health and Community Alcohol and Drug Service provides collaborative, consumer focused and recovery orientated services that is flexible and responsive to consumers’ needs across all ages, cultures and locations.

Midwest Mental Health and Community Alcohol and Drug Service provides services in:

  • Child and Adolescent Mental Health (up to 18 years)
  • Youth (16 – 25) years
  • Adult Mental Health (18 - 65 years)
  • Older Adult Mental Health (65+)
  • Community Alcohol and Drug Services
  • Geraldton Hospital Liaison Team

Resources

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Our locations

Geraldton

Adult Mental Health; Alcohol and Drug:
Ground Floor - Entrance off Shenton Street, Geraldton Health Campus - Shenton Street, Geraldton

Children and Adolescent Mental Health:
Community Health Building, Shenton Street, Geraldton

Hospital Liaison Team:
Geraldton Health Campus - Shenton Street, Geraldton

Hours: 8:30am – 4:30pm weekdays
Postal: PO Box 22, Geraldton WA 6531
Phone: 1800 051 999
Fax: (08) 9956 1998
Email: WACHS-Midwest.MMH&CADSReception@health.wa.gov.au

Carnarvon

Adult Mental Health; Children and Adolescent Mental Health:
Out Patients Centre, Carnarvon Health Campus - Cleaver Street, Carnarvon (9941 6600)

Alcohol and Drug:
Dual Purpose Centre, Corner Cleaver Street & Francis Street, Carnarvon (9941 0545)

Hours: 8:30am – 4:30pm weekdays
Postal: PO Box 417, Carnarvon WA   6701
Phone: 1800 051 999
Fax: (08) 9941 6616
Email: WACHS-Midwest.MMH&CADSReception@health.wa.gov.au

Meekatharra

Adult Mental Health; Children and Adolescent Mental Health; Alcohol and Drug:
Mental Health Building, Meekatharra District Hospital Campus - Savage Street, Meekatharra

Hours: 8:30am – 4:30pm weekdays
Postal: PO Box 82, Meekatharra WA   6642
Phone: 1800 051 999 (9981 0625)
Fax: (08) 9981 0654
Email: WACHS-Midwest.MMH&CADSReception@health.wa.gov.au

Midwest, Murchison and Gascoyne Towns

Adult Mental Health; Children and Adolescent Mental Health; Alcohol and Drug:
By appointment at Burringarrah, Carnamah, Coorow, Cue, Dongara, Denham, Eneabba, Exmouth, Gascoyne Junction, Greenough, Kalbarri, Meekatharra, Mingenew, Morawa, Mount Magnet, Mullewa, Murchison, Northampton, Perenjori, Sandstone, Shark Bay, Three Springs, Wiluna and Yalgoo

Hours: Regional visits by appointment
Postal: PO Box 22, Geraldton WA 6531
Phone: 1800 051 999
Fax: (08) 9956 1998
Email: WACHS-Midwest.MMH&CADSReception@health.wa.gov.au

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Seeing us - Referral

There are several ways you can be referred to Midwest Mental Health and Community Alcohol and Drug service including:

  • Self-referral – where you walk in or ring and ask for help.
  • Family / carers referral – where someone who cares for you asks for help.
  • Doctors , GPs, hospital or other primary care providers – when they feel specialised services may help you.
  • Other service providers – schools, court, government agencies, support groups, private counselling, psychology or support services and non-profit organisations.

There is “no wrong door” and all referrals will be reviewed.

Referral forms

Email completed form to WACHS-Midwest.MMH&CADSReception@health.wa.gov.au or phone 1800 051 999.

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What happens when you are referred?

The Midwest Mental Health and Community Alcohol and Drug Service puts patients and families at the centre of their own care. Using the Choice and Partnership Approach, patients and service providers work together to choose the right care plan based on individual strengths and goals.

Our aim is to do the right thing for each individual (have a clear working goal), with the right people (with the appropriate skills), at the right time (with minimal waiting).

Patient referral process. Contact wachs.comms@health.wa.gov.au for an alternative version.
click to enlarge

The referral is received and reviewed on the same day, an appointment will be booked with you to meet with a member of the Mental Health or Alcohol and Drug team. If we are unable to reach you via phone, we will send a letter inviting you to come in and see us.

Your First Appointment

At your first appointment, which usually lasts an hour:

You will help us to understand some of the problems you are facing, and together work on a plan of action. We will discuss with you the kind of help and treatment we or other agencies might be able to offer. If our service is not suitable to meet your needs we will link you with the most appropriate person or service. Either way, you will leave your choice appointment with a written plan (My Action Plan).

During this appointment, you will make a Choice about how you want to work towards your goals. Choices might involve:

  • Returning to your GP
  • Self-help material
  • Group or individual treatment
  • An assessment with a psychiatrist
  • Referral to other community-based services. 

Regardless of the outcome from this appointment you will receive a written My Action Plan (PDF, 598Kb).

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Have your say

Surveys and Questionnaires

Your Experience of Service survey or the Experience of Service Questionnaire are designed to gather information about your experiences with our service. They aim for us to build better services. Taking part in the survey is voluntary and anonymous. You can download a copy of the survey below:

In person

  • Talk to the staff caring for you; or
  • Ask to speak to a senior staff member or our service manager; or
  • Ask to speak with an Aboriginal Mental Health Worker.

Email

Use this link to send an email to our Regional Mental Health and Community Alcohol and Drug Service Manager or WACHS.SafetyQualityPerformance@health.wa.gov.au 

  • Tell us what happened, where and when with dates and times if possible.
  • Include information on who was involved.
  • Let us know what you would like to see happen as a result of your feedback.
  • Please include your contact details if you would like someone to contact you. 

Online

You can publicly and anonymously share your story about your experience with WA Country Health Services via the Patient Opinion website

The website allows you to tell us what is important to you and we can show how we are listening and responding to patients, their carers and families to improve.

Phone or write to your regional WACHS office

Regional Director

Shenton Street
Geraldton WA 6530

Postal address: PO Box 22, Geraldton WA 6531

Telephone: +61 8 9956 2209
Facsimile:   +61 8 9956 2421
Email: CES.WACHS-Midwest@health.wa.gov.au

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