Command Centre

The WA Country Health Service Command Centre is the latest innovation in country health care, bringing together new and existing services in a 24/7 ‘virtual’ clinical hub.

WA Country Health Service Command Centre

Command Centre control desk
Command Centre control desk

Rapidly changing technology creates new opportunities to drastically improve health care, particularly in country WA where vast distances, smaller populations and diverse community needs create unique challenges for health care provision.

The latest innovation in country health care is the WA Country Health Service Command Centre which brings together new and existing emergency and specialty services in a 24/7 ‘virtual’ clinical hub.

Using videoconferencing and high-tech information technologies, the Command Centre is expanding the range of timely specialist advice and support available to front-line clinicians caring for country patients.

The Command Centre delivers a digitally enabled, flexible and dedicated specialist clinical workforce available to WA Country Health Service hospitals and nursing posts in real-time, supporting country doctors and nurses, improving outcomes for patients and keeping care closer to home.

The development of the Command Centre is a WA Country Health Service Digital Innovation Strategy priority, with the development and clinical workforce components being resourced through the State Government’s Country Health Innovation (CHI) funding.

The six functions of the WA Country Health Service Command Centre

Please contact wachs.comms@health.wa.gov.au for an alternative version.

Emergency Telehealth Service

Emergency Telehealth Service
Emergency Telehealth Service

Since its introduction in 2012, the Emergency Telehealth Service has transformed emergency care for patients presenting to WA Country Health Service emergency departments, nursing posts and Silver Chain facilities.

The Emergency Telehealth Service supports WA’s country doctors and nurses by providing 24/7 access to specialist emergency clinicians by videoconference. This means when a patient presents to one of the 80 ETS enabled country hospitals or health services, they are getting access to specialist emergency department expertise. 

Video: Emergency Telehealth Service - Scenario 1 (YouTube)
Video: Emergency Telehealth Service - Scenario 2 (YouTube) 

Inpatient Telehealth Service

The Inpatient Telehealth Service
The Inpatient Telehealth Service

The Inpatient Telehealth Service was introduced in 2018 to provide virtual ward rounds to patients admitted to our country hospitals when the local GP is unavailable.

Often these patients only require a short stay in hospital, but if the local GP is away, they may need to be transferred to another facility to be monitored. The Inpatient Telehealth Service can help avoid the need to transfer inpatients long distances for short inpatient stays allowing them to be admitted to their local hospital. Since the introduction of the Inpatient Telehealth Service in country WA, around 93 per cent of inpatients have avoided the need to be transferred at any time during their hospital stay.

Video: Inpatient Telehealth Service (YouTube)

Mental Health Emergency Telehealth Service

Mental Health Emergency Telehealth Service consult.
Mental Health Emergency Telehealth Service consult.

Country patients face significant challenges in accessing appropriate and timely support to manage acute mental health, alcohol and drug conditions, particularly after hours.

The Mental Health Emergency Telehealth Service provides WA country doctors and nurses with access to specialist mental health nurses and psychiatrists via video conference, to assist in caring for people presenting to one of our 80 Emergency Departments with acute mental health, drug and alcohol conditions.

Video: Mental Health Telehealth Service (YouTube)

Acute Specialist Telehealth Service

The Acute Specialist Telehealth Service will use new and more streamlined technologies to enable three-way videoconferencing to provide country clinicians and their patients with access to a range of specialists, such as obstetrics and pediatrics.

Acute Patient Transport Coordination

An Acute Patient Transport Coordination centre will be developed to oversee safe, timely and efficient patient transport to and from regional and metropolitan hospitals for admitted country patients.

Advanced Patient Monitoring System

The Advanced Patient Monitoring System will use advanced technologies and real-time information to support doctors and nurses in detecting and responding to unwell patients in country hospitals and nursing posts.

This may include Artificial Intelligence (AI) which can assist with early detection of deteriorating patient conditions and ensure the information is easily accessible to the doctors and nurses treating the patient.

Why a Command Centre?

The six functions of the WA Country Health Service Command Centre have come together into an integrated, one-stop-shop that supports doctors and nurses in country hospitals and nursing posts by providing ready access to specialist clinicians who use technology, videoconferencing and real-time data to assist in delivering quality patient care.

What are the benefits for patients?

  • Improved patient outcomes – your local treating clinician has real-time access to highly specialised clinical advice and support.
  • Safer, better coordinated care – early warning technology, high-level assessment and treatment advice.
  • Care closer to home and family – fewer transfers to other hospitals, but when required, country transport will be more timely and efficient.

Snapshot: The WA Country Health Service Command Centre

Click on graphic above to open PDF version

Want to know more about telehealth?

Visit the telehealth page for more information about the service and its benefits to patients, clinicians and the community. 

Contact us

Email the WACHS Command Centre Project team at WACHSCommandCentre@health.wa.gov.au.

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