WACHS supports new mums with telehealth service

The WA Country Health Service (WACHS) Telehealth Lactation Service has been recognised for providing high quality care and support to country mums.

One new mum recently shared a positive experience she had when receiving postnatal support in the South West.

“After my second baby was born, we realised things weren't quite right and they had breathing and feeding difficulties.

“After multiple trips to the emergency department, resulting in a referral to Ear Nose and Throat, my baby was diagnosed with laryngomalacia and reflux.

“I was having breastfeeding difficulties because of these conditions, in addition to mastitis, vasospasm and pain from using a breast pump,” they told patient feedback platform, Care Opinion.

The patient acknowledged the hard work of the treating team and gave special mention to midwife and lactation consultant, Di Tomlinson.

“We were extremely lucky that our child health nurse referred us to the WACHS Telehealth Lactation Service, where we had the wonderful support from Di.

“Di made such a difference to those early days for us.

“She was so lovely, and I honestly don't know what we would have done, or how we would have coped, without her.

“She made us feel heard throughout a really hard time.

“Looking back, I want to thank Di and the team for being there for mums and their families – Bunbury Regional Hospital really does provide excellent postnatal support.”

WACHS Executive Director of Nursing and Midwifery, Margaret Abernethy, said the organisation employs hundreds of world-class midwives who are empowering new and expectant mothers through new and innovative programs, including the Positive Birth Program.

“WACHS is particularly proud that some of our sites are considered to be national leaders in the provision of Aboriginal antenatal care and that our midwifery group practices are continually recognised for excellence in patient centred care.

“We couldn’t do it without our staff – they’re the backbone of our organisation and really go above and beyond to support country families.”

If you have an experience or feedback to share, visit www.careopinion.org.au