What services are available to me via telehealth?

A telehealth appointment saves travelling long distances by having an appointment at the local health centre or in some cases, at home, if you have good internet coverage and a suitable computer, tablet or smartphone. You can also access free technical support over the phone to set up your computer or tablet for a home telehealth consult.

Some of the health specialities that offer consults via telehealth include:

How can I request a telehealth appointment?

If you would like to know if your next appointment can be closer to home using telehealth, ask the health care provider or specialist who is booking your appointment. If you are able to have your appointment via telehealth, they will contact you to arrange a suitable day and time.

Please note not all appointments are suitable to be held by telehealth, you may need to attend some appointments in person.

If you would like to know the nearest health centre to you that has telehealth facilities available, please contact your regional support team.

What can I expect from my appointment?

A telehealth appointment is just like any other appointment, the only difference is you will be seeing your health care provider on a screen.

If you attend a health centre you do not have to operate the videoconferencing equipment yourself and most people say it feels no different from a general face to face appointment.  

Any photographs, X-rays or test results required for your appointment can be organised and given to your health care provider before or during the appointment.

All medical records are treated according to the privacy legislation and WA Health standards.

How long will it take?

This depends on what you need to talk about. And it might be longer if it’s your first appointment. As with all medical appointments, there are times when appointments may be delayed and you have to wait. If the appointment is taking place at a WA Country Health centre, the regional telehealth team will keep you informed of delays.  

How private is the appointment?

Telehealth appointments are as private as in-person appointments. Both you and your health professional will each be in a private room. Measures are in place to ensure the videoconferencing is secure.

What does it cost?

All public outpatient appointments are free, whether in person or via telehealth – at a WACHS site, in the community or at home. 

Downloading and installing applications and using your computer or device for a telehealth call will use data and may incur download costs from your internet service provider. Private providers using their own technology may charge patients for a telehealth consult as per their usual fee arrangements and this should be discussed with your health professional prior to your appointment.

Can I bring a support person?

Yes, a family member, friend or support person can attend the appointment with you – either at the health centre or with you at home during your appointment.

For outpatient specialist consults a local health professional such as a GP or another health professional may also be in the room with you and may also speak with the specialist via videoconference during the consultation.