Acute Specialist Telehealth Service

Midwifery and Obstetrics Emergency Telehealth Service (MOETS)

MOETS is a 24/7 service that supports country clinicians caring for antenatal, intrapartum, and postnatal patients across our hospitals and health sites in the following areas:

  • Clinical Midwifery Consultant (CMC) support and advice
  • Clinical policy advice and guidance
  • Concierge and escalation to NETSWA including bedside VC support
  • Consultant obstetrician advice via the regional on-call system
  • Escalation of care and clinical conflict of opinion
  • In-reach service to our maternity sites experiencing high acuity, with clients of concerns
  • Perinatal loss and bereavement care advice
  • Provide short-term CMC deployments
  • Shared care planning advice and decision-making
  • Second clinician reviews of cardiotocographs (CTGs) including fresh eyes, pre-discharge and second opinion
  • Support to facilitate timely maternal and neonatal transfers in collaboration with APTC and NETSWA
  • Support to non-birthing sites for unplanned maternity and gynaecological presentations
  • Virtual bedside support during obstetric emergencies, including scribing of events.



Palliative Care After Hours Telehealth Service (PalCATS)

PalCATS is an after-hours nurse-led service that offers access to senior palliative care nurses via telehealth. They support people in their last years, months, and days of life to receive the right care, at the right time, in the setting of their choice. It aims to enhance palliative and end-of-life care for Western Australians living in regional and rural areas.

The initiative aims to boost capacity of all WA Country Health Services clinicians when a regional palliative care speciality team is not available through after-hours telephone and virtual advice, education and mentoring for clinicians.



Virtual Clinical Pharmacy (VCP) Service

A new Virtual Clinical Pharmacy (VCP) Service is being trialled from the Command Centre. This service aims to bridge workforce gaps and address medication related risks and gaps throughout the regions. The initial pilot with Inland Pilbara sites is already showing promise and improving compliance with medication safety and standards.

If successful, the virtual pharmacy model will be expanded across the regions, targeting sites without on-site pharmacy services. This service will support country clinicians and patients in the safe and effective use of medicines by promoting evidence-based practice and providing comprehensive prescribing and administering advice.

A centralised model with an experienced and adaptable workforce has the potential to operate extended hours and relieve pressure on regional teams.


Last Updated: 16/04/2024