Augmented reality tool delivers culturally responsive care in Northam

WA Country Health Service (WACHS) is using cutting-edge digital technology to help improve the health journey of Aboriginal people visiting Northam Health Service.

A new 'augmented reality' tool, launched on 14 December, brings culturally appropriate communications straight to smart devices. By simply pointing a smartphone camera at QR codes around the hospital, visitors can activate videos containing important patient and cultural information.

Regional Director Wheatbelt Rachele Ferrari said the innovative project will help improve the experience of Aboriginal people accessing Northam Health Service.

"At the touch of a button, you will be welcomed to our health service and learn about the Djimbar (dinosaur) story. Visitors can also learn more about the role of an Aboriginal Liaison Officer and the journey, rights, and support available to patients," Rachele said.

Signage points containing the QR codes have been installed in the maternity, renal, and inpatient wards as well as at the main entrance, emergency department, learning and development, administration, pharmacy, and ambulatory care areas.

The idea behind the augmented reality tool first came to be in 2019. Through WACHS' Pitch Your Pilot program, the Wheatbelt Aboriginal Health Service (WAHS) received funding to bring the project to life.

The project is the result of close community consultation and a rigorous co-design process. Over three years, the project team listened to the experiences and feedback of community members, staff and the WAHS Advisory Council.

"Aboriginal health is everyone's business. This project is a clear example of how we are bringing together WACHS staff and Aboriginal community members to combine their knowledge for a common goal," Rachele said.

Community feedback and engagement will be evaluated following the launch of the augmented reality tool in Northam, with a view to expand the technology into other health sites across the Wheatbelt.