Appeals process FAQs

I've had my application declined.  Can I get a review of a PATS decision?

Yes, you can.

You need to write down the reasons why you think there should be a review, including any extra information.

Send a copy of this to your local PATS office. The PATS Regional Coordinator of the health service where the initial decision was made will consider your complaint or review request against the current PATS policy and eligibility criteria.

You may be contacted to provide other information.

The PATS Regional Coordinator will write to you about the outcome of your review within 30 days, or sooner if the matter is urgent.

If you have raised your concerns with the PATS Regional Coordinator and you are still not satisfied, you can ask for a further review of the decision by contacting the:

• Health and Disability Services Complaints Office.
• Health Consumers Council.
• Ombudsman of Western Australia. The Ombudsman will generally only accept a complaint after the department has responded to your complaint or review request.