• Skip to main content
  • Skip to navigation
  • Accessibility
  • Contact Us
Government of Western Australia Crest
Government of Western Australia
Government of Western Australia Crest

Additional Menu

  • Accessibility
  • Contact us
Go to WA Government search
  • About us
    • Overview
    • Vision and values
    • Our structure
      • District Health Advisory Councils
    • Building projects
      • Project - Albany Health Campus radiation oncology
      • Project - Bunbury Regional Hospital redevelopment
      • Project - Collie Health Service
      • Project - Dongara Health Centre
      • Project - Geraldton Health Campus
      • Project - Mullewa Health Centre
      • Project - Newman Health Service
      • Completed projects
    • Publications
      • Annual reports
      • Strategic plans
      • Health profiles and service plans
      • Disability Access and Inclusion Plan (DAIP) 2015-2020
      • Policies
    • Contact us
      • Provide feedback
      • Aishwarya’s CARE Call
  • Our services
    • Kimberley
      • Kimberley regional profile
      • Kimberley local health directory
      • Kimberley contacts
    • Pilbara
      • Pilbara regional profile
      • Pilbara local health directory
      • Pilbara contacts
    • Midwest
      • Midwest regional profile
      • Midwest local health directory
      • Midwest health services
      • Midwest contacts
    • Goldfields
      • Goldfields regional profile
      • Goldfields local health directory
      • Goldfields health services
      • Goldfields contacts
    • Wheatbelt
      • Wheatbelt regional profile
      • Wheatbelt health services
      • Wheatbelt contacts
    • South West
      • South West regional profile
      • South West local health directory
      • South West contacts
    • Great Southern
      • Great Southern regional profile
      • Great Southern local health directory
      • Great Southern health services
      • Great Southern contacts
    • Command Centre
  • Our patients
    • Patient Assisted Travel Scheme - PATS
      • About PATS
      • Am I eligible for PATS?
      • PATS subsidies
      • COVID-19 Information
      • Get started
      • PATS forms
      • PATS reform
      • More information including FAQs
      • Contact us - PATS
    • Live Organ Donor Travel and Accommodation Reimbursement Scheme
    • Telehealth
      • Is telehealth suitable for me?
      • Do you already have a telehealth appointment scheduled?
      • Telehealth for non-government organisations and health professionals
      • Telehealth stories
      • Emergency Telehealth Service
      • Telehealth technical support and regional contacts
  • Our workforce
    • Work with us
      • Living and working in country WA
      • Medical workforce and education
      • Nursing and midwifery careers
      • Allied health and health science careers
      • WACHS Talent Community
    • Students
      • Career prospects
      • Work experience
      • University and TAFE study
      • Financial assistance
      • Student health professionals
    • Scholarships and grants
  • News
  • COVID-19
  1. Home
  2. Our patients
  3. Patient Assisted Travel Scheme PATS
  4. More information including FAQs
  5. Appeals process FAQs

Appeals process FAQs

Here you can find answers to some frequently asked questions about appeals.

Appeals process FAQs

I've had my application declined.  Can I get a review of a PATS decision?

Yes, you can.

You need to write down the reasons why you think there should be a review, including any extra information.

Send a copy of this to your local PATS office. The PATS Regional Coordinator of the health service where the initial decision was made will consider your complaint or review request against the current PATS policy and eligibility criteria.

You may be contacted to provide other information.

The PATS Regional Coordinator will write to you about the outcome of your review within 30 days, or sooner if the matter is urgent.

If you have raised your concerns with the PATS Regional Coordinator and you are still not satisfied, you can ask for a further review of the decision by contacting the:

  • Health and Disability Services Complaints Office.
  • Health Consumers Council.
  • Ombudsman of Western Australia. The Ombudsman will generally only accept a complaint after the department has responded to your complaint or review request.
Last Updated: 18/11/2021
  • Facebook
  • LinkedIn
  • YouTube

Footer menu

  • wa.gov.au
  • Copyright
  • Disclaimer
  • Privacy
  • Sitemap
  • Contact Us

Brought to you by the Department of Health, Western Australia

© Government of Western Australia 2018 to