Adult Mental Health Service

The Goldfields Older Adult Mental Health Service provides support to people with mental health disorders complicated by the physical conditions of ageing. This includes people aged 65 and over, or 55 and over for Aboriginal people.

We provide comprehensive assessment and treatment to patients, support for their families and carers, and work closely with other organisations and community groups.

Our clinics are based in Kalgoorlie and Esperance. Visiting mental health services are available at other Goldfields sites as required.

 

Kalgoorlie

Kalgoorlie Health Campus

How to find us:
The Kalgoorlie Community Mental Health Service is located at The Brick Quarters at Kalgoorlie Health Campus.

Parking:
Parking is available at the front or rear of the building with entry from Piccadilly Street.

Opening hours:
8.30am to 4.30pm on weekdays

 

 

Esperance

Front of Esperance Health CampusHow to find us:
The Esperance Community Mental Health Service is located behind the Esperance Community Centre at Esperance Health Campus.

Parking:
Parking is limited on site, however there is off-street parking available at Woolworths or Lottery House car parks.

Opening hours:
8.30am to 4.30pm on weekdays

How can I get a referral?

There are several ways you can be referred to our service including:

  • Self-referral – where you walk in or ring and ask for help.
  • Family / carers referral – where someone who cares for you asks for help.
  • Doctors, GPs, hospital or other primary care providers – when they feel specialised services may help you.
  • Other service providers – schools, court, government agencies, support groups, private counselling, psychology or support services and non-profit organisations.

What happens when you are referred?

Following the Choice and Partnership Approach, we work with patients and service providers to choose the right care plan based on the individual’s strengths and goals.

Once we have received your referral, it is reviewed on the same business day. You will be contacted to book an appointment with a member of our team. If we are unable to reach you via phone, we will send a letter inviting you to come in and see us.

 

What to expect at the first appointment?

The first appointment usually takes an hour, where we aim to:

  • Understand some of the problems you are facing and begin working on an action plan together.
  • Discuss options for help and treatment that we or other agencies can offer. 
  • Connect you with an appropriate person or service to suit your specific circumstances.

During this appointment, you will make a choice about how you want to work towards your goals, such as:

  • Returning to your GP
  • Self-help material
  • Group or individual treatment
  • An assessment with a psychiatrist
  • Referral to other community-based services. 

The team will treat all information in confidence. Your information will remain at the mental health clinic. Permission is sought in writing before contacting other agencies unless there are concerns about safety.

Information may be shared with other mental health services that are providing care to you. Find out more about your rights and responsibilities:

If you have a comment, complaint, or compliment to make about our service then please do not hesitate to let us know.

In person

  • Talk to the staff caring for you; or
  • Ask to speak to a senior staff member or our service manager; or
  • Ask to speak with an Aboriginal Mental Health Worker.

Email us

  • Tell us what happened, where and when with dates and times, if possible.
  • Include information on who was involved.
  • Let us know what you would like to see happen because of your feedback.
  • Please include your contact details if you would like someone to contact you.
  • You can also contact the Goldfields Executive Director with your feedback directly.

Online

You can publicly and anonymously share your story about your experience through the Care Opinion website. The website allows you to tell us what is important to you, and we can show how we are listening and responding to patients, carers and families to improve our services. 

You can also complete surveys and questionnaires about your experience with us so we can continue to improve our services. Taking part in the surveys is voluntary and anonymous:

Resolving complaints

You can reach out to independent authorities to help resolve any complaints you have, including:

The Mental Health Tribunal, which safeguards the rights of involuntary patients in Western Australia.

If you’re looking for after hours or immediate access to mental health support, you can call a helpline:

For more information, visit WA Mental Health Commission. 
Last Updated: 16/02/2024