Wheatbelt mental health services

Wheatbelt Mental Health Service provides free, confidential, quality, community mental health care to people of all ages in the Coastal and Wheatbelt communities. 

The Wheatbelt Mental Health Service is a team of mental health professionals including a consultant psychiatrist, clinical psychologists, psychologists, social workers, occupational therapists, child and adolescent professionals and community mental health nurses. This service provides comprehensive assessment and treatment for people with mental health problems. The service can provide training and support to other organisations and professionals. 

Regular visits are made to outlying areas within the region to meet community needs. Outreach is supported by telephone consultation and videoconferencing. Clinical liaison is provided to hospitals within the region. 

• Aboriginal Mental Health Program (all ages)
• Adult Mental Health Program (18-65 years)
• Child and Adolescent Mental Health Program (0-18 years)
• Seniors Mental Health Program (65+ years)
• Youth Mental Health Program (15-24 years)

Our locations

• Northam – Suite 10/210 Fitzgerald Street
• Narrogin – Ambulatory Care, Narrogin Hospital, Williams Road
• Merredin – Ambulatory Care, Merredin Hospital, Kitchener Road (appointment only)
• Gingin – Unit 1 Gingin Business Centre, Brockman Street (appointment only)

Hours: 8:30am – 4:30pm weekdays, excluding public holidays  
Postal: PO Box 833 Northam WA 6401
Phone: (08) 9621 0999
Fax: (08) 9622 2734
Email: Wheatbelt.MentalHealthService@health.wa.gov.au

Seeing us: Referral

• Self-referral – where you walk in or ring and ask for help (Northam and Narrogin only)
• Family / carers referral – where someone who cares for you asks for help.
• Doctors, GPs, hospital, or other primary care providers – when they feel specialised services may help you.
• Other service providers – schools, court, government agencies, support groups, private counselling, aged care facilities/community-based services, psychology or support services and non-profit organisations.

There is “no wrong door” and all referrals will be reviewed.

Your rights and responsibilities

• Charter of Mental Health Rights (external website, PDF 871kb)
• Charter of Health Care Rights (external website)

Have your say

Surveys and Questionnaires

Your Experience of Service survey or the Experience of Service Questionnaire are designed to gather information about your experiences with our service. They aim for us to build better services. Taking part in the survey is voluntary and anonymous. You can download a copy of the survey below:

• Your Experience of Service - adult and older adults (PDF, 152kb)
• Experience of Service Questionnaire 9 - 11 years old (PDF, 113kb)
• Experience of Service Questionnaire 12 - 17 years old (PDF, 138kb)
• Experience of Service Questionnaire - parent and carers (PDF, 139kb)

In person

• Talk to the staff caring for you
• Ask to speak to a senior staff member or our service manager
• Ask to speak with an Aboriginal Mental Health Worker

Phone or write to the Wheatbelt Mental Health Service

• Tell us what happened, where and when with dates and times if possible
• Include information on who was involved
• Let us know what you would like to see happen as a result of your feedback
• Please include your contact details if you would like someone to contact you

Online

You can publicly and anonymously share your story about your experience with WA Country Health Services via the Care Opinion website. 

The website allows you to tell us what is important to you and we can show how we are listening and responding to patients, their carers and families to improve.

Phone or write to your regional office

Resolving complaints

The Health and Disability Service Complaints Office (HaDSCO) is an independent Statutory Authority providing an impartial complaints resolution service for complaints about health, disability and mental health services.

Phone: (08) 6551 7600
Free call: 1800 813 583

The Mental Health Tribunal safeguards the rights of involuntary patients in Western Australia.

Telephone: (08) 6553 0060

Involving Consumers and Carers 

The Wheatbelt Mental Health Service is committed to involving consumers and carers in service design, planning, delivery and evaluation. The Wheatbelt Mental Health Consumer and Carer Advisory Group (the CCAG) is a diverse group of consumers and carers with lived experience of mental health issues who work in partnership with the Wheatbelt Mental Health Service to improve mental health services for the Wheatbelt community.

To contact the CCAG, email wheatbeltCAG@gmail.com. 

The CCAG ensures the consumer and carer voice is heard, acknowledged and valued in the design, development and delivery of mental health services. The CCAG is committed to reducing the stigma and discrimination associated with mental health issues.