Broome Community Recovery Centre

Broome Community Recovery Centre provides a place for courses, groups and events that support recovery and wellbeing in a safe and culturally sensitive environment for individuals and the Broome community.

Here, people come to learn and teach through sharing real life experiences along researched knowledge related to health and wellbeing.

Workers, people with lived experience and community members share their expertise to design and deliver courses, which help to develop ideas and practical skills to reach personal goals.

The team will treat all information in confidence. Your information will remain at the mental health clinic. Permission is sought in writing before contacting other agencies unless there are concerns about safety.

Information may be shared with other mental health services that are providing care to you. Find out more about your rights and responsibilities:

If you have a comment, complaint, or compliment to make about our service then please do not hesitate to let us know.

In person

  • Talk to the staff caring for you; or
  • Ask to speak to a senior staff member or our service manager; or
  • Ask to speak with an Aboriginal Mental Health Worker.

Email us

  • Tell us what happened, where and when with dates and times, if possible.
  • Include information on who was involved.
  • Let us know what you would like to see happen because of your feedback.
  • Please include your contact details if you would like someone to contact you.
  • You can also contact the Kimberley Executive Director with your feedback directly.

Online

You can publicly and anonymously share your story about your experience through the Care Opinion website. The website allows you to tell us what is important to you, and we can show how we are listening and responding to patients, carers and families to improve our services. 

You can also complete surveys and questionnaires about your experience with us so we can continue to improve our services. Taking part in the surveys is voluntary and anonymous:

Resolving complaints

You can reach out to independent authorities to help resolve any complaints you have, including:

The Health and Disability Service Complaints Office, an independent Statutory Authority providing an impartial complaints resolution service for complaints about health, disability and mental health services.

The Mental Health Tribunal, which safeguards the rights of involuntary patients in Western Australia.

 

If you’re looking for after hours or immediate access to mental health support, you can call a helpline:

For more information, visit WA Mental Health Commission. 
Last Updated: 09/09/2024