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WA Country Health Service honoured with inaugural Patient Opinion Award 03 May 2019 The WA Country Health Service (WACHS) took home the inaugural Patient Opinion Award for dedication to improving patient experience at the annual Health Consumer Excellence Awards on 30 April 2019. The accolade was awarded based on consumer feedback submitted to the Patient Opinion platform and was presented by Executive Director of the Health Consumers Council Pip Brennan and Patient Opinion CEO Michael Greco. The WA Country Health Service’s A/Chief Operating Officer, Margaret Denton said she was delighted the organisation received acknowledgement for its commitment to patient centred care, whilst recognising there was always more work to be done. “Whether patient feedback is good, bad or indifferent we’ve demonstrated our commitment to listening and learning and will continue to do so,” Ms Denton said. “We really encourage all our staff – from doctors... -
Emergency Telehealth Service fuelled by more than chocolate over Easter with busiest day recorded for 2019 26 April 2019 The Emergency Telehealth Service was busier than the Easter Bunny over the long weekend (Friday 19 to Monday 22 April 2019) with 292 country patients receiving specialist health care via videoconferencing technology. The WA Country Health Service’s Medical Lead, Dr Andrew Jamieson, said there were 83 people using the Emergency Telehealth Service on Saturday alone, making it the one of the busiest days in the history of the service. “Saturday was the busiest day for 2019 with the most common emergency presentations doctors diagnosed through the Emergency Telehealth Service being injuries such as sprains, fractures and burns. This was followed by digestive issues including gastritis and respiratory conditions including asthma,” Dr Jamieson said. “We often see a spike in the use of the Emergency Telehealth Service over the holiday periods such as Easter and Christmas... -
Partnerships lead to picture perfect Beverley health care 12 April 2019 Beverley Health Service has received a colourful makeover from local artist Marlene Willson following a partnership between the health service and the Local Health Advisory Group. The partnership began with Michelle Bauer, Health Service Manager at Beverley Health Service, asking the Local Health Advisory Group how they could use art to make the hospital more welcoming and promote local residents in their artistic pursuits. Local artist Marlene Willson was recommended to liven up the walls of the hospital. There are now 13 large, colourful paintings hanging throughout Beverley Health Service, including a lotus flower scene which the staff placed outside the palliative care ward so that patients can see it from their beds. “The artwork has made such a difference to the hospital. It’s made it more homely for our five permanent care residents and helped us to move away from bein... -
Geraldton’s renal services provide Derek with more time with grandkids 09 April 2019 The WA Country Health Service’s Geraldton Renal Dialysis Unit facilitates 108 haemodialysis treatments every week for patients with Chronic Kidney Disease, making this week’s Kidney Health Week (8-14 April 2019) an important date for country WA to mark in their calendars. Derek Councillor is a Geraldton local with kidney disease who has been receiving haemodialysis treatments since December 2018. “I receive treatments three times a week to clean the toxins from my body – it helps do what my kidneys used to do,” Mr Councillor said. “The Geraldton Renal Dialysis Unit staff are ten out of ten. “They treat everyone equally - they care about their patients and listen to their wants and needs. I feel 100 per cent confident to ask questions,” he added. Mr Councillor said he was very pleased to be able to receive the care he needs in his home town,... -
First class rehab service is helping South West patients get back on their feet faster 08 April 2019 Patients recovering from a stroke or orthopaedic surgery can now access more specialised rehabilitation treatment closer to home thanks to a new program. The program involves a cohesive service across the region, with a specialist stroke rehabilitation service at Bunbury Hospital and a specialist orthopaedic rehabilitation service at Busselton Health Campus (BHC). The WA Country Health Service’s Jo Moore said the new model of care for rehab includes better access to technological support and less need to transfer patients to Perth. Ms Moore said while some patients may need to travel to Busselton or Bunbury depending on which treatment they need to access, this was a more convenient and cheaper option for most patients compared to travelling to Perth. “The new rehab program offers a range of benefits to patients such as greater expertise within the rehab teams which are led b...
Last Updated:
24/01/2024